Help
Support
We usually reply within a day or two.
Contact us
For bug reports, feature requests, account issues, or anything else — email us directly at terrawarnlive@gmail.com. Include your device type and app version if you're reporting a problem — it helps us track it down faster.
Common questions
- How do I create a Family Group?: Open the Family tab, tap "Create a family group," then share the invite code with the people you want to add. Anyone in the group can invite others using that same code.
- How do I delete my account?: Go to Settings → Delete Account. This permanently removes your account and all associated data — dependents, medical profile, emergency contacts, and family group membership.
- Why don't I see a phone number for a nearby facility?: Facility information comes from OpenStreetMap, a free, community-maintained map — coverage and detail vary by location, and not every listing has a phone number on file.
- Is TerraWarn free?: Yes. TerraWarn is free to use and supported by ads shown in a few places in the app.
More
See our Privacy Policy and Terms of Service for more details on how TerraWarn works.